|VOICE SERVICES||DATA SERVICES||VIDEO SERVICES||VOICE & INTERNET SOLUTIONS||VOICE & CABLE DESIGN|
PBX Disaster Recovery
Long Distance & Toll Free
High Bandwidth Data
Video Surveillance Systems
Phone & Data Equipment
Voice Cabling Service
Data Cabling Service
Coax Cabling Service
Twisted Pair Cabling
Fiber Optic Cabling
Server Room Installation
|MANAGED SERVICES||HOSTED SOLUTIONS||INSTALLATION & SUPPORT||FREE CONSULTATION||SYSTEMS HELP DESK|
What is Managed and Hosted Solutions:
Unlike premise-based systems that charge "per-active" port fees, hosted systems can expand one line at a time and are therefore subject to cost-effective per-seat licenses, charge only for those actually configured for use.
There is also an interesting middle ground of "managed services" wherein IP equipment can exist on the company premises (or in a tenant's building) if necessary, but it's taken care of by the service provider. It conserves the provider's office space and distributes much of the call control processing around to the customer locations. Even though the equipment may not be situated right inside the service provider's facilities, network surveillance and remote fault monitoring and various forms of remote reporting and service management can keep the provider on top of things and maintain both high availability and QoS.
Hosted Solutions Staying Ahead:
Business VoIP service is constantly moving forward. The key to staying ahead is to have access to the latest phone system features as soon they are available. That's why we're committed to consistently building the VoIP feature set.
You don't have to perform any special maintenance or system upgrades to receive the latest updates. NuSound's Partnership program with Freedom IQ can keep you on top of the latest developments in VoIP PBX technology entirely from remote, starting today with the features listed below.
Dynamic Auto Attendant
Your auto attendant welcomes your callers and guides them to the appropriate employee or department. Upload your custom greeting through the web, record it over the phone, or enlist the aid of our professional voice talents to create a recording for you.
Advanced ACD & Call Queue
Choose how your calls are forwarded, including round-robin, simultaneous, least-time, and skills-based distributions. Keep your callers in a queue for a representative during your peak hours instead of losing them to voicemail.
Unified Voice & Fax Messaging
Use a single phone number for both voice and fax calls. All voicemails and fax messages can be sent as email attachments to the addresses of your choice or accessed at any time through the web. Upload and send fax messages through your WebLINK Internet Control Panel.
Internet Control Panel
Our WebLINK Internet Control Panel gives you total access to call routing features, voice and fax messages, call reports, account information, and more. Your employees can access their voicemail and change their personal settings online.
FreedomIQ has directly integrated with Microsoft Outlook to allow you to trigger outbound calls directly from your email. With one click, your desktop phone will ring and then connect you with your desired recipient. Pair with FreedomIQ voicemail-to-email delivery to rapidly return missed calls.
Visual Call Reports
Generate, filter, and export detailed call reports online with easy-to-read spreadsheets and graphs. View the real-time status of your FreedomIQ VoIP PBX at any time, including a display of which employees are logged into their phones and an option to listen in on any live call
NuSound has partnered with Freedom IQ &PhoneTag to bring you the powerful TalkText voicemail-to-text transcription feature. TalkText uses industry-leading voice recognition technology to convert your voicemail messages to text and deliver them to your email or mobile phone.
Record some or all of the calls your receive, whether for employee training purposes or to protect your business against disputes and misunderstandings. Access these recordings any time through your WebLINK Internet Control Panel, or have them delivered to you as an email attachment.
As a hosted service provider, NuSound does not require you to buy on-site call switching hardware. Instead, your Freedom IQ VoIP service is handled by our redundant enterprise servers from a secure remote facility. This flexible design allows you to add phones and features at any time, while avoiding the risk of your PBX system becoming obsolete.
A VoIP PBX from NuSound can help you unite your remote offices and telecommuters with your central office by integrating all locations into a single manageable phone network with detailed call reports. Employees can place, receive, and transfer calls from any location as though they were in the same office.
In-House VoIP Support
Our VoIP support specialists are located in our office located in White Plains, New York. Each is rigorously trained and educated to answer your VoIP- or PBX-related questions and assist you in the configuration and operation of your NuSound VoIP service.
FreedomIQ VoIP service uses proprietary call-handling architecture developed in-house that has been repeatedly refined to cut out jitter, echoes, and the other disruptions you may experience with other VoIP providers. We accept nothing less than the best when it comes to the clarity of your business calls.
Local power grid outages, equipment failure, and natural disasters can all knock out a PBX system. At NuSound, we're dedicated to making sure your service remains uninterrupted by hosting your VoIP service with high performance, redundant servers housed in a state-of-the-art co-location facility. Even if access to your office is compromised, your VoIP service remains operational and calls can be instantly re-routed via the web.