Avaya Corporate Information
Avaya @ a Glance
Avaya delivers intelligent
communications solutions that help companies transform their
businesses to achieve marketplace advantage. More than 1 million
enterprises small to large worldwide, including nearly 90 percent of
the FORTUNE 500®, use Avaya solutions for unified communications and
contact centers. Avaya Global Services provides comprehensive
service and support for small to large enterprises.
Avaya’s unique combination of communications applications, software
and services helps companies simplify complex communications and
integrate with technologies from other vendors, enabling customers
to unlock value and potential from their network. By embedding
communications into the business processes of an enterprise, Avaya
helps improve the way organizations work − making people more
productive, processes more intelligent and customers more satisfied.
Avaya focuses on these major businesses
Unified Communications
Avaya’s unified communications solutions
help companies increase employee productivity, improve customer
service and reduce costs by integrating multiple forms of
communications, including telephony, e-mail, instant messaging and
video. With Avaya unified communications, customers can communicate
effectively regardless of location or device.
Avaya’s open, standards-based UC software
and hardware are widely recognized as the most reliable, secure and
comprehensive offerings in the industry.
Contact Centers
Avaya is the global leader in the contact
center market. Avaya offers highly reliable, scalable communications
solutions that improve customer service and help companies compete
more effectively.
Avaya’s contact center solutions include
intelligent routing, self-service and proactive contact applications
that drive effective communications and transactions with customers.
In addition, Avaya’s analytics and reporting platform, Avaya IQ,
provides companies with detailed customer information that improves
profitability and customer retention.
Avaya Global Services
Avaya Global Services evaluates, designs, implements and manages
enterprise communications networks for superior business results.
Avaya’s consulting and implementation services are backed by
approximately 8,000 employees worldwide; 28 network operations and
technical support centers; and unique, patented design and
management tools.
Integrated Office Communications
Avaya’s Integrated Office Communications unit is focused on
enterprises with up to 250 employees. Its flagship product, IP
Office, is a complete solution for telephony, messaging, networking,
conferencing and customer management designed for the requirements
of small and medium enterprises. The products and services are sold
primarily through Avaya’s global channel partners.
